Important note: This is a computer-generated translation of our General Terms and Conditions from German to English. Only the original German version of these General Terms and Conditions of GW-SWISS GmbH is legally binding. This English translation is for your information only and has no legal force. By accepting these General Terms and Conditions, you automatically accept the original German version.

Translated with DeepL.com

General Terms and Conditions

1. Scope of application and validity 

These General Terms and Conditions define the legal framework for all business relationships between gw-swiss gmbh and its customers. They are valid for all services offered by the company, in particular for professional polishing and grinding work on various surfaces to remove damage such as scratches, scaling and etching. This work is carried out exclusively using high-quality gw-swiss products. The GTC apply from the time the order is placed by the customer and govern the contractual relationship comprehensively.

2. Conclusion of contract 

A contract is concluded as soon as the customer accepts a written offer from the company. The offer is generally free of charge, but the company reserves the right to charge a fee for larger projects or special offers. Acceptance of the service by the customer inevitably leads to the conclusion of a contract.

3. Prices 

All prices are quoted in Swiss francs (CHF) and include VAT unless otherwise stated. The prices do not include additional costs such as labour, travel costs and climbing aids, which are quoted separately. The company reserves the right to change prices at any time.

4. Terms of payment 

An invoice will be issued to the customer after completion of the service. For orders with a value exceeding CHF 5,000, the company may request a down payment or payment in instalments. Full payment of the invoice is due within 30 days of the invoice date. In the event of non-payment within this period, default interest of 5% shall be charged. The offsetting of the customer's claims against the company's claims is not permitted without the company's written consent.

5. Obligations of the company 

The company undertakes to carry out the agreed services in a professional manner. The work is carried out outdoors and requires a minimum temperature of 5°C. The company shall inform the customer immediately if it is not possible to carry out the work.

6. Obligations of the customer 

The customer is obliged to make all necessary arrangements required for the provision of the service, including the provision of suitable information and materials.

7. Non-solicitation and employment ban 

Without the written consent of the Company, the Customer may not entice away or employ any employees or auxiliary persons of the Company. This prohibition shall apply for the duration of the contract and for one year thereafter.

8. Acceptance 

The acceptance of services is carried out in accordance with the applicable SIA, Switzerland (SIGAB) glass standard, which ensures quality and compliance with standards.

9. Warranty 

The Company guarantees that the services provided meet the standards customary in the industry and are free from defects in materials and workmanship. Any service that does not meet the specified quality standards or is not approved by the customer upon acceptance will not be invoiced by the company or the amount already paid will be refunded.

10. Liability 

Liability for indirect damage is excluded. The company is liable for direct damage up to the amount of the contract sum, unless caused by gross negligence or intent. When carrying out repair work on glass, there is always a risk of thermal or stress fractures, for which we accept no liability (the glass is already defective before our repair attempts and would have to be replaced). This item will not be charged. Any liability for third parties is excluded in full.

11. Intellectual property rights 

The rights to products, services and brands are owned by the company or are licensed. No GTC or agreement includes the transfer of these rights unless this is explicitly mentioned.

12. Data protection 

The company may use and process the customer's personal data for the fulfilment of the contract. The data shall be protected in accordance with the statutory provisions and may be used for marketing purposes unless the customer objects.

13. Changes to the GTC 

Amendments to these GTC shall become effective 10 days after they have been communicated to the customer. They shall be deemed accepted if the customer does not object within this period.

14. Priority 

These GTC take precedence over previous provisions and contracts. Specifications in individual contracts take precedence over these GTC.

15. Severability clause 

Should a provision of these GTC be invalid, the validity of the remaining provisions shall remain unaffected. The parties shall replace the invalid provision with a valid provision that comes closest to the economic purpose.

16. Confidentiality 

Both parties undertake to maintain confidentiality regarding all information received within the scope of the contract, even after its termination.

17. Force majeure 

In the event of force majeure, the company is released from the fulfilment of its obligations. In the event of persistent force majeure, the contract may be terminated by either party.

18. Agents and sales partners 

The company is not liable for the behaviour of independent agents and sales partners. Claims must be made directly against them.

19. Applicable law / place of jurisdiction 

Swiss law shall apply. The place of jurisdiction is the registered office of the company. The UN Convention on Contracts for the International Sale of Goods is excluded.